faq colored lenses

Frequently Asked Questions

Why colored contacts?

Colored contacts allow you to change your eye color in a minute. We bring you premium colored contact lenses to suit both dark & light eyes. You can wear them as a cosmetic accessory and mesmerize everyone around you.

How do I order Mesmereyes Beauty lenses?

Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.

The shopping basket contains the reference of the selected item, its name, color and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.

To proceed with the purchase, the user’s personal details will be required and will be included on our database to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. MESMEREYES BEAUTY reminds users that their personal details must be as accurate as possible to avoid any confusion or errors in the dispatch of the item(s) purchased. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemized summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, for the user to confirm this by clicking on the ‘Confirm payment’ button.

Purchases may be paid for using a credit or debit card (Visa, Visa Electron and Maestro, MasterCard). Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, MESMEREYES BEAUTY advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Do you ship internationally and what are your shipping options?

We ship all over Europe, except UK. You can always email us at contact@mesmereyes-beauty.com to check about a certain destination.

To find out if we ship to your country proceed to the checkout page and use the drop-down menu under ‘Country’ to see if your country is included.

Our products are shipped with GLS Express Shipping in Europe and SameDay Courier in Romania.

In Europe, we offer FREE SHIPPING on orders of €45 or more! We charge a €8 flat rate for orders under €45.

In Romania, please note that we charge a 9.99 lei shipping fee for all orders!

Do you have any local stores where I can purchase Mesmereyes Beauty lenses?

No, we are operating an exclusive E-commerce shop based in Bucharest. All orders are shipped from there in the next business day of your order.

Are Mesmereyes Beauty lenses safe?

Yes, absolutely! After exploring different suppliers we found the best one with over 15 years’ experience in the lens industry that is committed to high quality contact lenses that are are certified to stringent global standards like European CE, Canada CAMCAS and Australian TGA. Our products are manufactured in accordance with these requirements using the state of the art manufacturing technology and materials.

We want you to have fun with different eye colors and looks, while taking care of your eyes and sight!

Are Mesmereyes Beauty lenses only cosmetic, or can they be ordered with a prescription?

* MESMEREYES BEAUTY lenses are produced for those who only want to change the color of their iris. For now, we are only offering plano, no power lenses. We are planning on covering myopia (nearsightedness) with Rx ranging from -0,25 to -8 soon. You should subscribe to our newsletter to keep in touch.

* Plano lenses are lenses with power 0.00, for those customers with 20/20 acuity vision, who only want to change the color of their iris.

* Power lenses are for customers with myopia (negative powers).

I have astigmatism, can I order Mesmereyes Beauty lenses?

Unfortunately, we can’t cover astigmatism for now.

What are the metrics of your lens?

Are all your products the same? No, not all our products have the same metrics. Check each product page for the correct information on the pair of lenses that interests you.

Are Mesmereyes Beauty lenses one size fits all?

Contact lenses are not one size fits all.

Mesmereyes Beauty lenses have a diameter of 14.0 mm, 14.2. mm or 14.5 mm and a base curve of 8.6 mm. Check each product page for the correct information on the pair of lenses that interests you.

It is important to check with your Eye Care Specialist whether these parameters are suitable for your eyes prior to purchasing the lenses (these parameters cannot be changed).

How many colors are available?

We have currently 10 different colors in stock. Although we are always working on new products, we’ll try to keep these colors forever.

* Natural collection: Five shades (monthly lenses).

* Vibrant Collection: Five shades (quarterly lenses).

What is included in each box of Mesmereyes Beauty lenses?

Each box of quarterly or monthly lenses disposable lenses contains two lenses of the color, stored in separate blisters with sterile saline solution. Every box also includes a lens case to store and protect your products once opened. We provide a user guide with recommended usage information. For more information we recommend visiting this page: Application & Care

I’ve never worn contact lens before; can I use Mesmereyes Beauty lenses?

Yes, for sure. We recommend consulting an eye care practitioner before using our lenses. Our lenses are specifically designed to be easy to wear for first timers. Even though all contact lenses may cause some discomfort, you should get used to our products after your first day of use.

Please read carefully our application & care page if you are not sure how to use contact lens. (Click here)

How do I take care of my Mesmereyes Beauty lenses?

Contact lenses are very simple to take care of. Please visit our dedicated care section for more information. Click here

Do I need to purchase a Mesmereyes Beauty lens case?

No, it’s not necessary. All our products come in a box containing a lens case adapted for the proper care of the contacts.

Can I purchase Mesmereyes Beauty contact lens solution?

No, not yet. This product will be launched soon and we could only recommend you subscribe to our newsletter to keep in touch with new products release. In the meantime, you can use any kind of all-in-one solution for soft contact lenses. Please choose well as contact lens solutions can also determinate the comfort of the lens.

Does the final aspect of the product depend on my original eye color?

Yes, the final aspect of a colored contacts relies on your natural iris color. Nevertheless, our unique patterned technology reduces significantly the gap between original iris colors and final aspect of the product. If you’re wondering how Mesmereyes Beauty contact lenses would change your natural eye color, then visit this page to see before and after pictures of our lenses worn on light and dark eyes.

How long are Mesmereyes Beauty lenses valid for?

All our products are quarterly or monthly disposable lenses. You can wear them for 1 month, or 3 months daily, from the time the blister is opened. It is recommended that they are disposed of after this period.

It’s highly recommended that they are disposed of after the one-month or three-month period to avoid the risk of contracting ulcerous keratitis.

All unopened Mesmereyes Beauty lenses sealed in the blister with saline solution have a shelf life of a couple years from the time of their original production date. The exact expiration date for each product is printed on the back of the packaging.

Can I wear Mesmereyes Beauty lenses every day?

Yes, of course. Our lenses have reached the highest standards of comfort and safety.

Wearing Schedule for first time users/wearers:

For first time users, it is advisable to wear the contact lens for a maximum of 4 hours for the first 2 days.

Gradually increase the duration of wear to two hours for the subsequent days for a maximum wear of 8 hours per day. If you develop an eye irritation or a condition that requires attention, please consult your eye care practitioner immediately.

Can I sleep with Mesmereyes Beauty lenses?

No, it is not advisable to sleep with any kind of contact lenses. Your eyes must rest during sleep. Please remove your MESMEREYES BEAUTY lenses before sleeping and put them in lens solution. This step is actually very important to preserve the product and, more importantly, your eyes safety.

Can I swim with my Mesmereyes Beauty lenses?

No, we do not recommend wearing your MESMEREYES BEAUTY lenses while swimming. If for any reason this situation occurs, we recommend immediately washing them in contact lens solution to avoid injury.

Where should I put my Mesmereyes Beauty lenses when opened?

Each MESMEREYES BEAUTY lens pack comes with a lens case. You must insert some contact lens solution in this case and put your lenses in this case every time you are not using it. Solution in the case will not only conserve the MESMEREYES BEAUTY lenses but also clean them from any dust they may have catch while in use. This will ensure safety of the product and your eyes.

How often should I wash my Mesmereyes Beauty lenses?

You should wash your MESMEREYES BEAUTY lenses at least once a day by placing them in their case full of contact lens solution. We also recommend washing Mesmereyes Beauty lenses in solution each time you feel any discomfort while using it.

What kind of contact lens solution can I use?

You can use any contact lens solution sold in stores.

What payment methods do you accept?

We accept all major credit cards: Visa, Visa Electron MasterCard and Maestro.

Is my payment information safe?

We’re here to assure you that your credit card information is safe when you’re ordering from our site.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site.

Why has my card been declined?

A common reason for orders declining is due to the billing address details being entered incorrectly.
When you proceed to checkout, please make sure that all your personal information matches the exact information on your credit card.
If some information doesn’t match, the transaction will not go through. If you are still experiencing problems and you would like to speak with a customer service member, please email us at contact@mesmereyes.beauty.com

What is your exchange/return policy?

Exchanges are free for Europe and no restocking fees will apply. To exchange your product, simply ship it to the address: Frisbo Efulfillment, Just Master Activities, P3 Logistic Parc, Depozit 11, Strada Catinei, Nr 11, Domnesti, Ilfov. in its original box, clearly untouched, unworn and unopened within 30 days after reception of your parcel. Please note that all damaged boxes and opened lens blister do not qualify for returns. For further information Click here

Have you received my exchange?

As soon as we receive your package and make sure the products are ok, we will contact you, confirm the shipping address and item you want as a replacement and we will place a new order for you right away.

Will I be refunded the full value of my order?

Yes! As soon as we receive your package and make sure the exchange/return policy has been followed, we will refund you 100% with no delay.

Why is my order still processing?

Please contact our Customer Care team with the order number at contact@mesmereyes-beauty.com and we will resolve the issue for you as quickly as we can.

When will my order ship?

All standard orders have a processing time of 1-2 business days. Afterwards, we will ship it and it should reach you in 1-2 business days. Please consider that the processing time will add to the shipping time.

What are the benefits of creating an account?

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. If you would like to create an account, please access this link.